After Hours Procedure For Tenants

During your tenancy you may encounter an emergency situation.  An emergency is defined as something that may cause more damage to the property, harm someone, or may cause more damage if left unattended. As our property managers are only contactable during office hours you will need to use the following procedure.

What is an Emergency?

Urgent repairs fall into two categories: essential services and other urgent repairs.
A suitable repairer must be found within a reasonable time frame. There are some times when a tenant may need to arrange for the repairer.

Essential services
Essential services are listed in the Residential Tenancies Regulations 1989 and include repairs to:

• a burst water service
• gas leaks
• broken hot water system
• sewerage leaks or
• dangerous electrical faults


Other urgent repairs
Other urgent repairs are not an essential service, but if not fixed might cause damage to the premises, injure a person or cause undue hardship or inconvenience to the tenant/s.

The landlord/lessor has 24 hours to do this if the repair is needed to a defined essential service, and 48 hours for any other urgent repair. The repair does not need to be fixed within this time but the lessor must make an appointment with the repairer to fix the problem.

Who Do You Call?

Please note that during business hours you must contact our office.

LJ Hooker Casey use a range of contractors and where possible we try to have local tradespeople do our property maintenance.
If you find yourself with an emergency at your property outside normal business hours, please try contacting any of the following contractors.

Ahead Electrical - 0402 623 727 

Osborne Plumbing – 0430 542 935

Endeavour Locksmiths – 03 9796 5651

Handyman – G.A.D. Maintenance Group – 0414 848 339